Shipping policy

Last updated: October 29, 2026

This policy describes delivery arrangements for purchases made at zenviorfwa.shop.

Delivery destinations

We deliver to supported addresses in the United States and United Kingdom, as displayed at checkout. Any destination restrictions are disclosed before purchase.

Order processing

Orders are normally prepared and dispatched within 2–3 business days after payment confirmation.

Business days are Monday through Friday, excluding US public holidays. Processing time is separate from transit time.

If we cannot dispatch within the promised period, we will notify you, provide a revised estimate, and explain your cancellation and full-refund options. We obtain any legally required consent to delay and cancel and refund where required if consent is not obtained.

Estimated delivery

Transit takes an estimated 20–45 calendar days after dispatch, in addition to the processing period.

We disclose delivery estimates before purchase and obtain agreement to delivery beyond 30 days where legally required.

If your parcel has not arrived within the stated window, contact us. We will investigate and provide an appropriate resolution, including replacement or refund where applicable. Investigations do not extend legal deadlines or require you to accept an indefinite delay.

Shipping charges

• Merchandise subtotal over US$30 after discounts: free standard shipping.
• Merchandise subtotal of US$30 or less after discounts: shipping charges are displayed before payment.

The threshold excludes shipping charges. Where another checkout currency is offered, the disclosed converted equivalent applies.

Taxes and customs charges

Applicable sales taxes, VAT, import duties, and customs clearance fees are included in our prices or paid by zenviorfwa.

Customers do not pay additional tax or import charges beyond the disclosed checkout total. If a carrier requests an unexpected payment, send us your order details and the payment notice so we can arrange payment or reimbursement.

Tracking information

After dispatch, email jrheurengierd@outlook.com with your order number and checkout email address to request available tracking details.

Carrier scans may take time to appear after a parcel is first received.

Lost shipments

Contact us if you believe your shipment has been lost.

For a parcel lost in transit, we arrange a replacement at no additional cost. If you prefer a refund, or replacement is unavailable, we provide an appropriate refund.

Damaged goods and delivery disputes

Report damaged, missing, or incorrect products to our support email. Include a description and photographs if reasonably available.

If tracking shows delivery but you have not received the parcel, contact us for assistance. A delivery scan alone does not prevent you from disputing receipt.

Address corrections

Review your delivery details before ordering. Notify us immediately of an error so we can attempt a correction before dispatch.

If a customer-provided address error requires redelivery, we explain any reasonable additional cost and obtain agreement before proceeding. Errors caused by us are corrected at our expense.

Shipping support: jrheurengierd@outlook.com